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Passenger Attendants

Provide services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.

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    Work Activities

    Work Activities

    • Perform equipment safety checks prior to departure.
    • Transport baggage or coordinate transportation between assigned rooms, terminals, or platforms.
    • Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.
    • Explain and demonstrate safety procedures and safety equipment use.
    • Adjust window shades or seat cushions at the request of passengers.
    • Issue and collect passenger boarding passes and transfers, tearing or punching tickets as necessary to prevent reuse.
    • Greet passengers boarding transportation equipment and announce routes and stops.
    • Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.
    • Signal transportation operators to stop or to proceed.
    • Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
    • Determine or facilitate seating arrangements.
    • Provide boarding assistance to elderly, sick, or injured people.
    • Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.
    • Respond to passengers' questions, requests, or complaints.
    • Open and close doors for passengers.

    Skills

    • Management of Material Resources

      Managing equipment and materials.

    • Coordination

      Changing what is done based on other people's actions.

    • Time Management

      Managing your time and the time of other people.

    • Science

      Using scientific rules and strategies to solve problems.

    • Operation and Control

      Using equipment or systems.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Instructing

      Teaching people how to do something.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Reading Comprehension

      Reading work-related information.

    • Speaking

      Talking to others.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Negotiation

      Bringing people together to solve differences.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Social Perceptiveness

      Understanding people's reactions.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Technology Design

      Making equipment and technology useful for customers.

    • Mathematics

      Using math to solve problems.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Service Orientation

      Looking for ways to help people.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Writing

      Writing things for co-workers or customers.

    • Repairing

      Repairing machines or systems using the right tools.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Programming

      Writing computer programs.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    WorkKeys®

    Applied Math
    4
    Workplace Documents
    4
    Graphic Literacy
    4

    Abilities

    • Flexibility of Closure

      Seeing hidden patterns.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Near Vision

      Seeing details up close.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Night Vision

      Seeing at night or under low light.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Deductive Reasoning

      Using rules to solve problems.

    • Oral Expression

      Communicating by speaking.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Trunk Strength

      Using your lower back and stomach.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Written Comprehension

      Reading and understanding what is written.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Speech Clarity

      Speaking clearly.

    • Written Expression

      Communicating by writing.

    • Oral Comprehension

      Listening and understanding what people say.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Speech Recognition

      Recognizing spoken words.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Far Vision

      Seeing details that are far away.

    • Problem Sensitivity

      Noticing when problems happen.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Originality

      Creating new and original ideas.

    • Information Ordering

      Ordering or arranging things.

    • Spatial Orientation

      Knowing where things are around you.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Time Sharing

      Doing two or more things at the same time.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Selective Attention

      Paying attention to something without being distracted.

    • Category Flexibility

      Grouping things in different ways.

    Knowledge

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

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    Pay

    • Ohio Annual Salary 24460/yr
    • Typical Salary
    • Ohio Hourly Wage 11.76/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 310
    • Yearly Projected Openings 40

    Typical Education

    Personality

    Realistic: People interested in this work like activities that include practical, hands-on problems and solutions.They do well at jobs that need:
    • Dependability
    • Self Control
    • Stress Tolerance
    • Concern for Others
    • Cooperation
    • Integrity

    Tools

    • Bar code reader equipment
    • Barricades
    • Cash registers
    • Digital camcorders or video cameras
    • Flashlight
    • Hole punching units
    • Lifts
    • Light trucks or sport utility vehicles
    • Minivans or vans
    • Mobile medical services first aid kits
    • Notebook computers
    • Power staple guns
    • Safety harnesses or belts
    • Seatbelts
    • Tie down anchors
    • Traffic cones or delineators
    • Traffic signals
    • Two way radios
    • Wall anchors
    • Wheelchairs

    Technology

    • Calendar and scheduling software
    • Electronic mail software
    • Office suite software
    • Operating system software
    • Time accounting software
    • Word processing software

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    Workforce Supply Tool

    Workforce Supply Tool

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