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Gaming Managers

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Plan, direct, or coordinate gaming operations in a casino. May formulate house rules.

    Work Activities
    • Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
    • Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating.
    • Explain and interpret house rules, such as game rules or betting limits.
    • Track supplies of money to tables and perform any required paperwork.
    • Resolve customer complaints regarding problems, such as payout errors.
    • Market or promote the casino to bring in business.
    • Prepare work schedules and station arrangements and keep attendance records.
    • Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
    • Set and maintain a bank and table limit for each game.
    • Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
    • Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
    • Train new workers or evaluate their performance.
    • Interview and hire workers.
    • Record, collect, or pay off bets, issuing receipts as necessary.
    • Direct the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals.
    • Establish policies on issues, such as the type of gambling offered and the odds, the extension of credit, or the serving of food and beverages.
    • Direct the compilation of summary sheets that show wager amounts and payoffs for races or events.
    • Monitor credit extended to players.
    • Notify board attendants of table vacancies so that waiting patrons can play.
    Skills
    • Coordination

      Adjusting actions in relation to others' actions.

    • Critical Thinking

      Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

    • Management of Personnel Resources

      Motivating, developing, and directing people as they work, identifying the best people for the job.

    WorkKeys®
    Applied Math
    4
    Workplace Documents
    5
    Graphic Literacy
    4
    Abilities
    • Deductive Reasoning

      The ability to apply general rules to specific problems to produce answers that make sense.

    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    Knowledge
    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    Career Video
    Additional videos and more information available on CareerOneStop
    Pay
    • Ohio Annual Salary $88,230/yr
    • Typical Salary
    • Ohio Hourly Wage $42.42/hr
    • Typical Hourly Wage
    Ohio Employment Trends
    • Currently Employed Not Available
    • Yearly Projected Openings Not Available
    Typical Education
    Personality
    Enterprising: People interested in this work like activities that include leading, making decisions, and business. They do well at jobs that need:
    • Integrity
    • Dependability
    • Leadership
    • Self Control
    • Stress Tolerance
    • Adaptability/Flexibility
    Tools
    • Two way radios
    • Special purpose telephones
    • Personal computers
    • Notebook computers
    • Desktop computers
    Technology
    • Word processing software
    • Presentation software
    • Office suite software
    • Human resources software
    • Calendar and scheduling software