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First-Line Supervisors of Retail Sales Workers

Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

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    Work Activities

    Work Activities

    • Instruct staff on how to handle difficult and complicated sales.
    • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
    • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
    • Inventory stock and reorder when inventory drops to a specified level.
    • Establish and implement policies, goals, objectives, and procedures for the department.
    • Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
    • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
    • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
    • Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
    • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
    • Establish credit policies and operating procedures.
    • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
    • Assign employees to specific duties.
    • Keep records of purchases, sales, and requisitions.
    • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
    • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
    • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
    • Review inventory and sales records to prepare reports for management and budget departments.
    • Enforce safety, health, and security rules.
    • Estimate consumer demand and determine the types and amounts of goods to be sold.
    • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
    • Formulate pricing policies for merchandise, according to profitability requirements.
    • Plan budgets and authorize payments and merchandise returns.
    • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
    • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
    • Review inventory and sales records to prepare reports for management and budget departments.
    • Inventory stock and reorder when inventory drops to a specified level.
    • Examine products purchased for resale or received for storage to assess the condition of each product or item.
    • Plan budgets and authorize payments and merchandise returns.
    • Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.

    Skills

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Repairing

      Repairing machines or systems using the right tools.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Mathematics

      Using math to solve problems.

    • Negotiation

      Bringing people together to solve differences.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Social Perceptiveness

      Understanding people's reactions.

    • Time Management

      Managing your time and the time of other people.

    • Reading Comprehension

      Reading work-related information.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Technology Design

      Making equipment and technology useful for customers.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Operation and Control

      Using equipment or systems.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Management of Material Resources

      Managing equipment and materials.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Coordination

      Changing what is done based on other people's actions.

    • Speaking

      Talking to others.

    • Programming

      Writing computer programs.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Service Orientation

      Looking for ways to help people.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Instructing

      Teaching people how to do something.

    • Science

      Using scientific rules and strategies to solve problems.

    • Writing

      Writing things for co-workers or customers.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    WorkKeys®

    Applied Math
    5
    Workplace Documents
    5
    Graphic Literacy
    4

    Abilities

    • Far Vision

      Seeing details that are far away.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Near Vision

      Seeing details up close.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Oral Comprehension

      Listening and understanding what people say.

    • Written Comprehension

      Reading and understanding what is written.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Trunk Strength

      Using your lower back and stomach.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Spatial Orientation

      Knowing where things are around you.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Problem Sensitivity

      Noticing when problems happen.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Written Expression

      Communicating by writing.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Information Ordering

      Ordering or arranging things.

    • Category Flexibility

      Grouping things in different ways.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Speech Recognition

      Recognizing spoken words.

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Night Vision

      Seeing at night or under low light.

    • Speech Clarity

      Speaking clearly.

    • Oral Expression

      Communicating by speaking.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Deductive Reasoning

      Using rules to solve problems.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Time Sharing

      Doing two or more things at the same time.

    • Selective Attention

      Paying attention to something without being distracted.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Originality

      Creating new and original ideas.

    Knowledge

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    Career Video

    Additional videos and more information available on CareerOneStop

    Pay

    • Ohio Annual Salary 37910/yr
    • Typical Salary
    • Ohio Hourly Wage 18.23/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 51,650
    • Yearly Projected Openings 5580

    Typical Education

    Personality

    Enterprising: People interested in this work like activities that include leading, making decisions, and business.They do well at jobs that need:
    • Integrity
    • Stress Tolerance
    • Cooperation
    • Leadership
    • Dependability
    • Adaptability/Flexibility

    Tools

    • Adjustable widemouth pliers
    • Adjustable wrenches
    • Bar code reader equipment
    • Cash registers
    • Desktop computers
    • Electronic funds transfer point of sale equipment
    • Ladders
    • Laser fax machine
    • Laser printers
    • Magnetic stripe readers and encoders
    • Personal computers
    • Personal digital assistant PDAs or organizers
    • Point of sale POS terminal
    • Point of sale payment terminal
    • Screwdrivers
    • Security cameras
    • Security tags
    • Video cassette players or recorders

    Technology

    • Accounting software
    • Analytical or scientific software
    • Business intelligence and data analysis software
    • Calendar and scheduling software
    • Cloud-based data access and sharing software
    • Computer aided design CAD software
    • Customer relationship management CRM software
    • Data base management system software
    • Data base user interface and query software
    • Data mining software
    • Desktop publishing software
    • Document management software
    • Electronic mail software
    • Enterprise resource planning ERP software
    • Financial analysis software
    • Graphics or photo imaging software
    • Human resources software
    • Internet browser software
    • Inventory management software
    • Object or component oriented development software
    • Office suite software
    • Operating system software
    • Point of sale POS software
    • Presentation software
    • Process mapping and design software
    • Project management software
    • Sales and marketing software
    • Spreadsheet software
    • Time accounting software
    • Video conferencing software
    • Video creation and editing software
    • Web page creation and editing software
    • Word processing software

    Tags

    • InDemand occupations are considered a priority by the state of Ohio.
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