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Retail Salespersons

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Sell merchandise, such as furniture, motor vehicles, appliances, or apparel to consumers.

    Work Activities
    • Greet customers and ascertain what each customer wants or needs.
    • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
    • Maintain records related to sales.
    • Compute sales prices, total purchases, and receive and process cash or credit payment.
    • Prepare merchandise for purchase or rental.
    • Answer questions regarding the store and its merchandise.
    • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
    • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
    • Prepare sales slips or sales contracts.
    • Demonstrate use or operation of merchandise.
    • Describe merchandise and explain use, operation, and care of merchandise to customers.
    • Ticket, arrange, and display merchandise to promote sales.
    • Inventory stock and requisition new stock.
    • Exchange merchandise for customers and accept returns.
    • Estimate and quote trade-in allowances.
    • Help customers try on or fit merchandise.
    • Bag or package purchases and wrap gifts.
    • Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
    • Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
    • Estimate quantity and cost of merchandise required, such as paint or floor covering.
    • Place special orders or call other stores to find desired items.
    • Clean shelves, counters, and tables.
    • Rent merchandise to customers.
    • Estimate cost of repair or alteration of merchandise.
    • Persuasion

      Persuading others to change their minds or behavior.

    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Service Orientation

      Actively looking for ways to help people.

    Applied Math
    Workplace Documents
    Graphic Literacy
    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Speech Clarity

      The ability to speak clearly so others can understand you.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    Career Video
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    • Ohio Annual Salary $23,640/yr
    • Typical Salary
    • Ohio Hourly Wage $11.36/hr
    • Typical Hourly Wage
    Ohio Employment Trends
    • Currently Employed 159,130
    • Yearly Projected Openings 22,600
    Typical Education
    Enterprising: People interested in this work like activities that include leading, making decisions, and business. They do well at jobs that need:
    • Dependability
    • Attention to Detail
    • Cooperation
    • Integrity
    • Self Control
    • Adaptability/Flexibility
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    • Bright Outlook occupations will grow rapidly in the next few years, have a large number of openings, or are new and emerging careers.