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Retail Salespersons

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Sell merchandise, such as furniture, motor vehicles, appliances, or apparel to consumers.

    Work Activities
    • Greet customers and ascertain what each customer wants or needs.
    • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
    • Maintain records related to sales.
    • Compute sales prices, total purchases, and receive and process cash or credit payment.
    • Prepare merchandise for purchase or rental.
    • Answer questions regarding the store and its merchandise.
    • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
    • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
    • Prepare sales slips or sales contracts.
    • Demonstrate use or operation of merchandise.
    • Describe merchandise and explain use, operation, and care of merchandise to customers.
    • Ticket, arrange, and display merchandise to promote sales.
    • Inventory stock and requisition new stock.
    • Exchange merchandise for customers and accept returns.
    • Estimate and quote trade-in allowances.
    • Help customers try on or fit merchandise.
    • Bag or package purchases and wrap gifts.
    • Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
    • Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
    • Estimate quantity and cost of merchandise required, such as paint or floor covering.
    • Place special orders or call other stores to find desired items.
    • Clean shelves, counters, and tables.
    • Rent merchandise to customers.
    • Estimate cost of repair or alteration of merchandise.
    Skills
    • Persuasion

      Persuading others to change their minds or behavior.

    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Service Orientation

      Actively looking for ways to help people.

    WorkKeys®
    Applied Math
    4
    Workplace Documents
    4
    Graphic Literacy
    4
    Abilities
    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Speech Clarity

      The ability to speak clearly so others can understand you.

    Knowledge
    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    Career Video
    Additional videos and more information available on CareerOneStop
    Pay
    • Ohio Annual Salary $23,640/yr
    • Typical Salary
    • Ohio Hourly Wage $11.36/hr
    • Typical Hourly Wage
    Ohio Employment Trends
    • Currently Employed 159,130
    • Yearly Projected Openings 22,600
    Typical Education
    Personality
    Enterprising: People interested in this work like activities that include leading, making decisions, and business. They do well at jobs that need:
    • Dependability
    • Attention to Detail
    • Cooperation
    • Integrity
    • Self Control
    • Adaptability/Flexibility
    Tools
    • Screwdrivers
    • Magnetic stripe readers and encoders
    • Hammers
    • Cash registers
    • Adjustable wrenches
    Technology
    • Point of sale POS software
    • Operating system software
    • Office suite software
    • Graphics or photo imaging software
    • Data base user interface and query software
    Tags
    • Bright Outlook occupations will grow rapidly in the next few years, have a large number of openings, or are new and emerging careers.