It's a bright outlook for
This career will grow rapidly in the next few years.
Learn more about what they do.
Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
Cargo & Freight Agents
Credit Authorizers, Checkers, & Clerks
Customer Service Representatives
Executive Secretaries & Executive Administrative Assistants
Payroll & Timekeeping Clerks
Finance & Insurance
Administration & Support Services
Communicating effectively in writing as appropriate for the needs of the audience.
Understanding written sentences and paragraphs in work related documents.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
The ability to read and understand information and ideas presented in writing.
The ability to communicate information and ideas in writing so others will understand.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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