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Reservation and Transportation Ticket Agents and Travel Clerks

Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

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    Work Activities

    Work Activities

    • Examine passenger documentation to determine destinations and to assign boarding passes.
    • Trace lost, delayed, or misdirected baggage for customers.
    • Check baggage and cargo and direct passengers to designated locations for loading.
    • Provide boarding or disembarking assistance to passengers needing special assistance.
    • Confer with customers to determine their service requirements and travel preferences.
    • Announce arrival and departure information, using public address systems.
    • Provide clients with assistance in preparing required travel documents and forms.
    • Prepare customer invoices and accept payment.
    • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
    • Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
    • Maintain computerized inventories of available passenger space and provide information on space reserved or available.
    • Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
    • Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
    • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
    • Open or close information facilities.
    • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
    • Keep information facilities clean during operation.
    • Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.
    • Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
    • Promote particular destinations, tour packages, and other travel services.
    • Contact motel, hotel, resort, and travel operators to obtain current advertising literature.

    Skills

    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Service Orientation

      Actively looking for ways to help people.

    • Speaking

      Talking to others to convey information effectively.

    WorkKeys®

    Applied Math
    4
    Workplace Documents
    4
    Graphic Literacy
    4

    Abilities

    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Speech Clarity

      The ability to speak clearly so others can understand you.

    Knowledge

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

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    Pay

    • Ohio Annual Salary 36830/yr
    • Typical Salary
    • Ohio Hourly Wage 17.71/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 1,860
    • Yearly Projected Openings 230

    Typical Education

    Personality

    Conventional: People interested in this work like activities that include data, detail, and regular routines.They do well at jobs that need:
    • Self Control
    • Dependability
    • Attention to Detail
    • Cooperation
    • Stress Tolerance
    • Social Orientation

    Tools

    • Notebook computers
    • Magnetic stripe readers and encoders
    • Desktop computers
    • Cash registers
    • Airline ticket or boarding pass ATB printers

    Technology

    • Office suite software
    • Financial analysis software
    • Electronic mail software
    • Data base user interface and query software
    • Calendar and scheduling software

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