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Passenger Attendants

Provide services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.

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    Work Activities

    Work Activities

    • Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
    • Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.
    • Perform equipment safety checks prior to departure.
    • Provide boarding assistance to elderly, sick, or injured people.
    • Issue and collect passenger boarding passes and transfers, tearing or punching tickets as necessary to prevent reuse.
    • Respond to passengers' questions, requests, or complaints.
    • Greet passengers boarding transportation equipment and announce routes and stops.
    • Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.
    • Explain and demonstrate safety procedures and safety equipment use.
    • Open and close doors for passengers.
    • Determine or facilitate seating arrangements.
    • Signal transportation operators to stop or to proceed.
    • Adjust window shades or seat cushions at the request of passengers.
    • Transport baggage or coordinate transportation between assigned rooms, terminals, or platforms.

    Skills

    • Service Orientation

      Actively looking for ways to help people.

    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Social Perceptiveness

      Being aware of others' reactions and understanding why they react as they do.

    WorkKeys®

    Applied Math
    4
    Workplace Documents
    4
    Graphic Literacy
    4

    Abilities

    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Speech Clarity

      The ability to speak clearly so others can understand you.

    Knowledge

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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    Pay

    • Ohio Annual Salary 22470/yr
    • Typical Salary
    • Ohio Hourly Wage 10.8/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 290
    • Yearly Projected Openings 40

    Typical Education

    Personality

    Realistic: People interested in this work like activities that include practical, hands-on problems and solutions. They do well at jobs that need:
    • Dependability
    • Self Control
    • Stress Tolerance
    • Concern for Others
    • Cooperation
    • Integrity

    Tools

    • Emergency medical services first aid kits
    • Digital camcorders or video cameras
    • Cash registers
    • Barricades
    • Bar code reader equipment

    Technology

    • Operating system software
    • Office suite software
    • Electronic mail software
    • Data base user interface and query software
    • Calendar and scheduling software

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    Workforce Supply Tool

    Workforce Supply Tool

    The Workforce Supply Tool provides statistics for the occupations in highest demand throughout Ohio.

    You can view statewide statistics as well as more region specific information.

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