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Lodging Managers

Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.

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    Work Activities

    Work Activities

    • Develop and implement policies and procedures for the operation of a department or establishment.
    • Develop and implement policies and procedures for the operation of a department or establishment.
    • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
    • Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
    • Collect payments and record data pertaining to funds and expenditures.
    • Confer and cooperate with other managers to ensure coordination of hotel activities.
    • Train staff members.
    • Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
    • Show, rent, or assign accommodations.
    • Interview and hire applicants.
    • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
    • Show, rent, or assign accommodations.
    • Develop and implement policies and procedures for the operation of a department or establishment.
    • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
    • Perform marketing and public relations activities.
    • Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
    • Coordinate front-office activities of hotels or motels, and resolve problems.
    • Manage and maintain temporary or permanent lodging facilities.
    • Greet and register guests.
    • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
    • Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
    • Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
    • Collect payments and record data pertaining to funds and expenditures.
    • Book tickets for guests for local tours and attractions.
    • Interview and hire applicants.
    • Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry.
    • Assign duties to workers, and schedule shifts.
    • Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
    • Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
    • Coordinate front-office activities of hotels or motels, and resolve problems.
    • Prepare required paperwork pertaining to departmental functions.
    • Monitor the revenue activity of the hotel or facility.
    • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
    • Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.

    Skills

    • Quality Control Analysis

      Testing how well a product or service works.

    • Time Management

      Managing your time and the time of other people.

    • Management of Material Resources

      Managing equipment and materials.

    • Service Orientation

      Looking for ways to help people.

    • Social Perceptiveness

      Understanding people's reactions.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Operation and Control

      Using equipment or systems.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    • Speaking

      Talking to others.

    • Mathematics

      Using math to solve problems.

    • Instructing

      Teaching people how to do something.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Writing

      Writing things for co-workers or customers.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Programming

      Writing computer programs.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Coordination

      Changing what is done based on other people's actions.

    • Negotiation

      Bringing people together to solve differences.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Science

      Using scientific rules and strategies to solve problems.

    • Technology Design

      Making equipment and technology useful for customers.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    • Reading Comprehension

      Reading work-related information.

    • Repairing

      Repairing machines or systems using the right tools.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Persuasion

      Talking people into changing their minds or their behavior.

    WorkKeys®

    Applied Math
    5
    Workplace Documents
    5
    Graphic Literacy
    4

    Abilities

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Written Comprehension

      Reading and understanding what is written.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Originality

      Creating new and original ideas.

    • Oral Expression

      Communicating by speaking.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Trunk Strength

      Using your lower back and stomach.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Speech Clarity

      Speaking clearly.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Far Vision

      Seeing details that are far away.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Information Ordering

      Ordering or arranging things.

    • Deductive Reasoning

      Using rules to solve problems.

    • Spatial Orientation

      Knowing where things are around you.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Oral Comprehension

      Listening and understanding what people say.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Written Expression

      Communicating by writing.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Problem Sensitivity

      Noticing when problems happen.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Time Sharing

      Doing two or more things at the same time.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Speech Recognition

      Recognizing spoken words.

    • Night Vision

      Seeing at night or under low light.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Category Flexibility

      Grouping things in different ways.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Near Vision

      Seeing details up close.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Selective Attention

      Paying attention to something without being distracted.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    Knowledge

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    Career Video

    Additional videos and more information available on CareerOneStop

    Pay

    • Ohio Annual Salary 49350/yr
    • Typical Salary
    • Ohio Hourly Wage 23.73/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 1,840
    • Yearly Projected Openings 180

    Typical Education

    Personality

    Enterprising: People interested in this work like activities that include leading, making decisions, and business.They do well at jobs that need:
    • Dependability
    • Persistence
    • Initiative
    • Adaptability/Flexibility
    • Attention to Detail
    • Self Control

    Tools

    • Cash registers
    • Desktop calculator
    • Desktop computers
    • Magnetic stripe readers and encoders
    • Notebook computers
    • Personal computers
    • Portable data input terminals
    • Premise branch exchange PBX systems
    • Special purpose telephones
    • Voice mail systems

    Technology

    • Accounting software
    • Customer relationship management CRM software
    • Data base user interface and query software
    • Electronic mail software
    • Enterprise resource planning ERP software
    • Facilities management software
    • Financial analysis software
    • Office suite software
    • Point of sale POS software
    • Presentation software
    • Spreadsheet software
    • Time accounting software
    • Web page creation and editing software
    • Word processing software

    Tags

    • Apprenticeships are available for this occupation. These programs can help you get hands-on experience and build your skills.

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