Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Understanding written sentences and paragraphs in work related documents.

Communicating effectively in writing as appropriate for the needs of the audience.

The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

The ability to apply general rules to specific problems to produce answers that make sense.

The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.