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First-Line Supervisors of Non-Retail Sales Workers

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

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    Work Activities

    Work Activities

    • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
    • Inventory stock and reorder when inventories drop to specified levels.
    • Inventory stock and reorder when inventories drop to specified levels.
    • Keep records pertaining to purchases, sales, and requisitions.
    • Attend company meetings to exchange product information and coordinate work activities with other departments.
    • Listen to and resolve customer complaints regarding services, products, or personnel.
    • Listen to and resolve customer complaints regarding services, products, or personnel.
    • Examine merchandise to ensure correct pricing and display, and that it functions as advertised.
    • Monitor sales staff performance to ensure that goals are met.
    • Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy.
    • Prepare sales and inventory reports for management and budget departments.
    • Visit retailers and sales representatives to promote products and gather information.
    • Examine products purchased for resale or received for storage to determine product condition.
    • Analyze details of sales territories to assess their growth potential and to set quotas.
    • Plan and prepare work schedules, and assign employees to specific duties.
    • Prepare rental or lease agreements, specifying charges and payment procedures for use of machinery, tools, or other items.
    • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
    • Formulate pricing policies on merchandise according to profitability requirements.
    • Monitor sales staff performance to ensure that goals are met.
    • Hire, train, and evaluate personnel.
    • Visit retailers and sales representatives to promote products and gather information.
    • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

    Skills

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Service Orientation

      Looking for ways to help people.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Mathematics

      Using math to solve problems.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Time Management

      Managing your time and the time of other people.

    • Reading Comprehension

      Reading work-related information.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Social Perceptiveness

      Understanding people's reactions.

    • Instructing

      Teaching people how to do something.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    • Negotiation

      Bringing people together to solve differences.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    • Repairing

      Repairing machines or systems using the right tools.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Management of Material Resources

      Managing equipment and materials.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Speaking

      Talking to others.

    • Science

      Using scientific rules and strategies to solve problems.

    • Operation and Control

      Using equipment or systems.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Coordination

      Changing what is done based on other people's actions.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Programming

      Writing computer programs.

    • Technology Design

      Making equipment and technology useful for customers.

    • Writing

      Writing things for co-workers or customers.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    WorkKeys®

    Applied Math
    5
    Workplace Documents
    4
    Graphic Literacy
    4

    Abilities

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Far Vision

      Seeing details that are far away.

    • Night Vision

      Seeing at night or under low light.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Written Comprehension

      Reading and understanding what is written.

    • Information Ordering

      Ordering or arranging things.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Originality

      Creating new and original ideas.

    • Oral Comprehension

      Listening and understanding what people say.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Trunk Strength

      Using your lower back and stomach.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Speech Recognition

      Recognizing spoken words.

    • Problem Sensitivity

      Noticing when problems happen.

    • Oral Expression

      Communicating by speaking.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Near Vision

      Seeing details up close.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Selective Attention

      Paying attention to something without being distracted.

    • Spatial Orientation

      Knowing where things are around you.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Speech Clarity

      Speaking clearly.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Written Expression

      Communicating by writing.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Deductive Reasoning

      Using rules to solve problems.

    • Category Flexibility

      Grouping things in different ways.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Time Sharing

      Doing two or more things at the same time.

    • Flexibility of Closure

      Seeing hidden patterns.

    Knowledge

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    Career Video

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    Pay

    • Ohio Annual Salary 85770/yr
    • Typical Salary
    • Ohio Hourly Wage 41.24/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 11,090
    • Yearly Projected Openings 930

    Typical Education

    Personality

    Enterprising: People interested in this work like activities that include leading, making decisions, and business.They do well at jobs that need:
    • Attention to Detail
    • Integrity
    • Dependability
    • Leadership
    • Initiative
    • Self Control

    Tools

    • Desktop computers
    • Laser fax machine
    • Mobile phones
    • Notebook computers
    • Printer calculator
    • Special purpose telephones
    • Tablet computers

    Technology

    • Accounting software
    • Calendar and scheduling software
    • Customer relationship management CRM software
    • Data base user interface and query software
    • Electronic mail software
    • Enterprise application integration software
    • Enterprise resource planning ERP software
    • Financial analysis software
    • Graphics or photo imaging software
    • Internet browser software
    • Office suite software
    • Presentation software
    • Process mapping and design software
    • Project management software
    • Spreadsheet software
    • Video conferencing software
    • Video creation and editing software
    • Word processing software

    Tags

    • InDemand occupations are considered a priority by the state of Ohio.

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