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Baggage Porters and Bellhops

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Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.

    Work Activities
    • Receive and mark baggage by completing and attaching claim checks.
    • Greet incoming guests and escort them to their rooms.
    • Transport guests about premises and local areas, or arrange for transportation.
    • Maintain clean lobbies or entrance areas for travelers or guests.
    • Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
    • Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
    • Explain the operation of room features, such as locks, ventilation systems, and televisions.
    • Assist physically challenged travelers and other guests with special needs.
    • Deliver messages and room service orders, and run errands for guests.
    • Act as part of the security team at transportation terminals, hotels, or similar establishments.
    • Pick up and return items for laundry and valet service.
    • Compute and complete charge slips for services rendered and maintain records.
    • Page guests in hotel lobbies, dining rooms, or other areas.
    • Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel.
    • Inspect guests' rooms to ensure that they are adequately stocked, orderly, and comfortable.
    • Complete baggage insurance forms.
    • Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.
    Skills
    • Service Orientation

      Actively looking for ways to help people.

    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Speaking

      Talking to others to convey information effectively.

    WorkKeys®
    Applied Math
    0
    Workplace Documents
    3
    Graphic Literacy
    3
    Abilities
    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Trunk Strength

      The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.

    Knowledge
    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    Career Video
    Additional videos and more information available on CareerOneStop
    Pay
    • Ohio Annual Salary $19,750/yr
    • Typical Salary
    • Ohio Hourly Wage $9.50/hr
    • Typical Hourly Wage
    Ohio Employment Trends
    • Currently Employed 490
    • Yearly Projected Openings 80
    Typical Education
    Personality
    Realistic: People interested in this work like activities that include practical, hands-on problems and solutions. They do well at jobs that need:
    • Dependability
    • Attention to Detail
    • Integrity
    • Self Control
    • Concern for Others
    • Cooperation
    Tools
    • Special purpose telephones
    • Pushcarts
    • Minivans or vans
    • Golf carts
    • Automobiles or cars
    Technology
    • Word processing software
    • Spreadsheet software
    • Office suite software
    • Electronic mail software