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Flight Attendants

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Provide personal services to ensure the safety, security, and comfort of airline passengers during flight. Greet passengers, verify tickets, explain use of safety equipment, and serve food or beverages.

    Work Activities
    • Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
    • Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.
    • Administer first aid to passengers in distress.
    • Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.
    • Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.
    • Prepare passengers and aircraft for landing, following procedures.
    • Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
    • Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
    • Determine special assistance needs of passengers, such as small children, the elderly, or disabled persons.
    • Announce flight delays and descent preparations.
    • Reassure passengers when situations, such as turbulence, are encountered.
    • Greet passengers boarding aircraft and direct them to assigned seats.
    • Inspect passenger tickets to verify information and to obtain destination information.
    • Assist passengers entering or disembarking the aircraft.
    • Operate audio and video systems.
    • Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.
    • Take inventory of headsets, alcoholic beverages, and money collected.
    • Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.
    • Inspect and clean cabins, checking for any problems and making sure that cabins are in order.
    • Conduct periodic trips through the cabin to ensure passenger comfort and to distribute reading material, headphones, pillows, playing cards, and blankets.
    • Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.
    • Collect money for meals and beverages.
    • Heat and serve prepared foods.
    • Sell alcoholic beverages to passengers.
    Skills
    • Speaking

      Talking to others to convey information effectively.

    • Service Orientation

      Actively looking for ways to help people.

    • Social Perceptiveness

      Being aware of others' reactions and understanding why they react as they do.

    WorkKeys®
    Applied Math
    3
    Workplace Documents
    4
    Graphic Literacy
    4
    Abilities
    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Speech Clarity

      The ability to speak clearly so others can understand you.

    Knowledge
    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    Career Video
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    Pay
    • Ohio Annual Salary $58,230/yr
    • Typical Salary
    • Typical Hourly Wage
    Ohio Employment Trends
    • Currently Employed 790
    • Yearly Projected Openings 100
    Typical Education
    Personality
    Enterprising: People interested in this work like activities that include leading, making decisions, and business. They do well at jobs that need:
    • Self Control
    • Concern for Others
    • Social Orientation
    • Stress Tolerance
    • Adaptability/Flexibility
    • Cooperation
    Tools
    • Lifeboats or liferafts
    • Life vests or preservers
    • Cool containers
    • Aircraft oxygen equipment
    • Aircraft escape or ejection systems
    Technology
    • Word processing software
    • Spreadsheet software
    • Presentation software
    • Office suite software
    • Calendar and scheduling software
    Tags
    • Bright Outlook occupations will grow rapidly in the next few years, have a large number of openings, or are new and emerging careers.