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Flight Attendants

Monitor safety of the aircraft cabin. Provide services to airline passengers, explain safety information, serve food and beverages, and respond to emergency incidents.

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    Work Activities

    Work Activities

    • Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
    • Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.
    • Monitor passenger behavior to identify threats to the safety of the crew and other passengers.
    • Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.
    • Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.
    • Prepare passengers and aircraft for landing, following procedures.
    • Administer first aid to passengers in distress.
    • Determine special assistance needs of passengers, such as small children, the elderly, or disabled persons.
    • Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
    • Reassure passengers when situations, such as turbulence, are encountered.
    • Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
    • Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.
    • Announce flight delays and descent preparations.
    • Greet passengers boarding aircraft and direct them to assigned seats.
    • Assist passengers entering or disembarking the aircraft.
    • Inspect and clean cabins, checking for any problems and making sure that cabins are in order.
    • Conduct periodic trips through the cabin to ensure passenger comfort and to distribute reading material, headphones, pillows, playing cards, and blankets.
    • Operate audio and video systems.
    • Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.
    • Collect money for meals and beverages.
    • Heat and serve prepared foods.
    • Inspect passenger tickets to verify information and to obtain destination information.
    • Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.
    • Take inventory of headsets, alcoholic beverages, and money collected.
    • Sell alcoholic beverages to passengers.

    Skills

    • Speaking

      Talking to others to convey information effectively.

    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Monitoring

      Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

    WorkKeys®

    Applied Math
    3
    Workplace Documents
    4
    Graphic Literacy
    4

    Abilities

    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Speech Clarity

      The ability to speak clearly so others can understand you.

    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    Knowledge

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    Career Video

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    Pay

    • Ohio Annual Salary 68880/yr
    • Typical Salary
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed Not Available
    • Yearly Projected Openings Not Available

    Typical Education

    Personality

    Enterprising: People interested in this work like activities that include leading, making decisions, and business. They do well at jobs that need:
    • Concern for Others
    • Dependability
    • Adaptability/Flexibility
    • Cooperation
    • Social Orientation
    • Self Control

    Tools

    • Lifeboats or liferafts
    • Life vests or preservers
    • Cool containers
    • Aircraft oxygen equipment
    • Aircraft escape or ejection systems

    Technology

    • Presentation software
    • Operating system software
    • Office suite software
    • Computer based training software
    • Calendar and scheduling software

    Tags

    • Bright Outlook occupations will grow rapidly in the next few years, have a large number of openings, or are new and emerging careers.

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    Workforce Supply Tool

    Workforce Supply Tool

    The Workforce Supply Tool provides statistics for the occupations in highest demand throughout Ohio.

    You can view statewide statistics as well as more region specific information.

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