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Ushers, Lobby Attendants, and Ticket Takers

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Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones.

    Work Activities
    • Greet patrons attending entertainment events.
    • Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.
    • Count and record number of tickets collected.
    • Lead tours and answer visitors' questions about the exhibits.
    • Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
    • Clean facilities.
    • Settle seating disputes or help solve other customer concerns.
    • Manage inventory or sale of artist merchandise.
    • Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
    • Provide assistance with patrons' special needs, such as helping those with wheelchairs.
    • Guide patrons to exits or provide other instructions or assistance in case of emergency.
    • Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.
    • Refuse admittance to undesirable persons or persons without tickets or passes.
    • Distribute programs to patrons.
    • Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
    • Assist patrons in finding seats, lighting the way with flashlights, if necessary.
    • Give door checks to patrons who are temporarily leaving establishments.
    • Maintain order and ensure adherence to safety rules.
    • Search for lost articles or for parents of lost children.
    • Manage informational kiosks or displays of event signs or posters.
    • Work with others to change advertising displays.
    • Page individuals wanted at the box office.
    • Schedule or manage staff, such as volunteer usher corps.
    Skills
    • Social Perceptiveness

      Being aware of others' reactions and understanding why they react as they do.

    • Service Orientation

      Actively looking for ways to help people.

    • Speaking

      Talking to others to convey information effectively.

    WorkKeys®
    Applied Math
    3
    Workplace Documents
    3
    Graphic Literacy
    3
    Abilities
    • Speech Clarity

      The ability to speak clearly so others can understand you.

    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    Knowledge
    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    Career Video
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    Pay
    • Ohio Annual Salary $19,620/yr
    • Typical Salary
    • Ohio Hourly Wage $9.43/hr
    • Typical Hourly Wage
    Ohio Employment Trends
    • Currently Employed 2,410
    • Yearly Projected Openings 630
    Typical Education
    Personality
    Social: People interested in this work like activities that include helping people, teaching, and talking. They do well at jobs that need:
    • Self Control
    • Cooperation
    • Social Orientation
    • Dependability
    • Integrity
    • Concern for Others
    Tools
    • Two way radios
    • Flashlight
    • Fire extinguishers
    • Emergency medical services first aid kits
    • Bar code reader equipment
    Technology
    • Spreadsheet software
    • Optical character reader OCR or scanning software
    • Operating system software
    • Office suite software